2nd Gear Shipping Policy

   Shipments to US States

1.  Top Gear Standard Shipping 
2.  International Shipping

 Shipments to US States

Top Gear Standard Shipping                   

For a specific delivery ETA based on the exact item(s) you want to purchase, please call us at 480-818-3038 before placing an order.

Most of the items we sell will ship quickly and be at your door fast. 

Items in Stock - Ships Within 24-48 Hours. These products will ship same or next business day. The earlier in the day the order is placed, the better the chance it will ship that day.

While we will do our best to ship from the distribution center closest to you, not all items will always be in stock in every location at all times.  In some cases we will split the order and ship each package out to you individually and in other cases we may need to consolidate the items in one location to ship out as one package. 

We will attempt to get the products to you as quickly as possible, we work closely with our vendors in order to have the product shipped directly to you from their warehouse if that means you will get the product faster.

 If you select an expedited shipping method, please note that this will not reduce the lead time before the order is shipped.

A shipping confirmation email including carrier specific tracking information will typically be sent within 24 hours of an item shipping.  For example, if you place an order Monday night and it ships out Tuesday morning, you will receive your tracking information either Tuesday evening or Wednesday morning.

Most orders will be shipped UPS, however we do utilize USPS, FedEx, and Others as well.

Please see our International orders page for our International policy on orders shipping outside the US. 

Shipping Method Explanation

Business days are Monday-Friday; Holidays, Saturday and Sunday are not included in shipping days. Shipping timelines are estimates and are not guaranteed. For a more specific delivery ETA based on the exact item(s) you want to purchase, please call us at 480-818-3038 before placing an order.

Please make sure your shipping address is correct before completing your order.

Top Gear Standard Shipping

• Delivery typically in one to five business days.

Three Day

• Delivery by the end of the third business day after an order has shipped. For example, if an order is placed Tuesday night and is processed/shipped on Wednesday, it would arrive on Monday of the following week.

Second Day

• Delivery by the end of the second business day after an order has shipped. For example, if an order is shipped out on Monday, it will arrive on Wednesday. If the order is placed Monday night and ships out on Tuesday, it will arrive on Thursday.

Next Day

• Delivery the next business day after an order has shipped. An order that ships out on Thursday with Next-Day delivery would be delivered on Friday. An order shipping out on Friday with Next Day delivery would arrive on Monday.

ATTENTION: If you order products from specific collections be careful and look at the shipping button below the product and click that button and please read the policy associated with the product you are purchasing. Please be aware that we source these items from around the world and it is possible that your order could take up to 30 days or more to arrive at your location. We strive to be transparent about this, we want you to be a satisfied customer. So WARNING if you are not a patient person and you need it tomorrow please realize that we are not Amazon and we do not have the ability to get these types of items to you next day. 

Returns

• We reserve the right to charge a 10% restocking fee on all returns.
• Shipping and handling charge is not refundable.
• The buyer is responsible for the return shipping fee.

Shipping Changes

Shipping changes after the order is shipped, such as intercepts, address change, and will call pick-up may be subject to a $10 Service fee per shipment (this is simply passing along the fee billed to us by the carrier to make the change when in-transit).

Order Cancellation

If you change your mind, act quickly! We turn around and process orders extremely quickly.

Orders can be modified or cancelled only while their status is labeled "Order Received." Once an order has a status of "Order Processed," it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.

PO Boxes

Orders shipping to PO Boxes may require 3-5 business days processing prior to shipment in order to ensure delivery via the US Postal Service. Please contact customer service for the most accurate delivery estimates. Additionally, certain oversize items may be restricted from delivery to a PO Box depending on the policies of the receiving facility.

Alaska / Hawaii / U.S. Territories

Orders shipping to Alaska, Hawaii and U.S. Territories including Puerto Rico, Guam, and U.S. Virgin Islands will ship via the United States Postal Service from Arizona. In some instances, packages may also ship via UPS Ground. Please allow an additional 1-5 business days to process your order. 

Shipping Costs:

• Orders of $50.00 and over will qualify for free shipping
• Orders of less than $50.00 will ship for rate calculated at checkout.

International Orders

Orders shipping to an International destination will ship via 2nd Gears Shipper of choice from either our Shop in Arizona or other 2nd Gear USA fulfillment partner, we work closely with our vendors in order to have the product shipped directly to you from their warehouse if that means you will get the product faster. Please allow an additional 1-5 business days to process your order. 

Hazardous Items

Items designated as hazardous (such as paints and chemicals) may only be shipped via ground shipping to the contiguous 48 US states. Hazardous items will be clearly identified during the shopping process.

Tires

• We are currently only shipping tires to the contiguous US 48 States.

Oversize Items

Oversize items are currently only being shipped via Ground to the contiguous 48 US states. Oversize items will be clearly identified during the shopping process. Oversized items include: ramps, fairings, motorcycle stands, fenders, street and dirt bike stands, certain full exhaust systems, street and cruiser handle bars, rims, seats, etc.

Delivery Policy

Typically packages will be left at your door and do not require a signature. Sometimes we will ship an item vendor direct and those vendors may require a signature on their shipments. If you absolutely need one way or the other, please contact Customer Service before placing your order.

Backorders

2nd Gear USA does not typically take back orders, however items in which a back order or pre-order is available will be clearly identified on the product page.

Damaged Gear

If an item arrives visibly damaged, please contact 2nd Gear USA immediately. Claims are handled through the shipping carrier, but 2nd Gear USA will assist customers with these claims to the best of its ability.