Warranty Information

We have a 30-day return policy on all items marked NEW, which means you have 30 days after receiving your item to request a return.

We DO NOT accept returns or warranty any item marked USED, you may not return any gear/item marked USED.

* NO WARRANTY ON ANY ITEM MARKED USED.

All gear/item's marked USED are sold as is no warranty expressed or implied.

2nd Gear USA will however be glad to talk to you about any concern you have about any gear NEW or USED that you purchase from 2nd Gear USA. After all we would want to be treated the same way if we were buying from you!

• Contact us at 2ndGearUSA. 

2nd Gear USA sells some parts that are used or otherwise known as takeoffs.  These used  parts are like new, or very gently used and others show signs of wear and may need to be cleaned and polished. Please see pictures of products for more details.  We try to take pictures of any defects the part may have as well as the part number when available, so you can double check and make sure that it’s the exact item you need.   If you have any additional questions, feel free to contact us.

Returns

To be eligible for a return, your item must be an item marked NEW on our 2ndgearusa.com website or in our physical store when you purchased it and in the same condition that you received it, unworn or unused, with tags if included, and in its original packaging. You will also need the receipt or proof of purchase.

• To start a return, you can contact us at 2ndGearUSA. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 2ndGearUSA.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Contact us at 2ndGearUSA.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases, lubricants or grease. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

We do not allow Exchanges for items at this time.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Note it can take some time for your bank or Credit Card Company to process and post the refund too.